Returns & Exchanges

Puffco offers a 30-day return policy for unused and unopened products purchased directly from our website. Due to the nature of vaporization technology, we cannot accept returns on items that have been used or loaded with concentrates.

1

Verify Eligibility

Ensure your item is in its original, sealed packaging and was purchased within the last 30 days to qualify for a full refund.

2

Initiate Request

Visit our online Support Center and submit a return request with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

3

Pack and Ship

Securely package your device in its original box and attach the provided shipping label, ensuring all internal components are included.

4

Inspection and Refund

Once our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing